FAQ
  • Minimum order quantity?

    For new customers, they can place a trial order to test the products quality and the sales in their markets.

  • If the voltage and plug of your product will come with my standard?

    We will confirm voltage and plug with customer and produce machines as the customer's request.

  • If your company can custom product as my required and put my logo on?

    All of our product are designed and customized as required including color, print, pattern and logo.

  • Different coins from different countries can be acceptable to coin selector?

    Different coins from different countries can be accepted by coin selector. Also we can install a note recognize devise into the machine (as usually comes with the coin one).

  • If your company will send engineer to my country for technical problems?

    With many years manufacturing and exporting experience we have gained rich experience for malfunction of machine,we can put an end to these malfunction.If there is any problem our technicians will handle you a solution in details,insert related instruction photos,make you clearly!

  • Lifetime of your product?

    It's according to the maintenance of product, generally speaking it's about 3-5 years.

  • If your company can provide interpreter for us?

    Our company will provide the English interpreter for free, as for the rare language we will help customer to seek an interpreter company with favorable price and good services.

  • If your company can help me to reserve a hotel if we come to visit your factory?

    Our company can help customer to reserve a hotel if they come to China and we can pick up customer at airport or hotel if necessary.

  • How about malfunction?

    Our technician will make a professional solution with picture for customer, which shows how to operate step by step. If the spare part breaks we will replace it for customer with kind of charge or without charge.

  • How long will it takes to deliver goods from china to my country?

    As for the time different port is different. Generally speaking it’s about one month by sea,3-7 workdays by air.